Help Center

Where is my order?
To view the details and status of your order, click on "Customer Login" in the green bar. Enter your username and password to log in. Your orders will display on this page after you login.

What paper stock do you print on?
Our Business Cards, Postcards, Rackcards, Press Kit, Bookmarks, Tent Cards and Collector Cards are printed on 12-point glossy card stock. All other products are printed on 80 lb or 100 lb gloss book stock.

What kind of press do you use?
We use a state-of-the-art HP Indigo Press 5000.

What kind of inks do you use?
All of our products are printed with four-color inks: (Cyan, Magenta, Yellow, and Black).

What line screen do you print with?
We print with a 230 line screen (Lines Per Inch).

Can I request spot color?
No. We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK.

Can I get an aqueous coating or UV coating on my print job?
Right now, these options are not available on our quick online ordering system. Please contact Just Press Print directly for a custom quote.

Can I place an order for a custom size card if I order online?
Currently we are unable to accept custom size orders through the online ordering system. Only if you are a broker with our company, you may log into your account and request a Custom Quote.

When preparing press-ready digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by adding 0 .25" to each dimension.

What is the required bleed?
Our bleed is 0.125" added to all 4 sides. Files not built correctly may delay the order, or may add costs.

What if my cards don't bleed?
We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim 0.125" off of each edge, which will result in the desired trim size.

How do I prepare files for trim?
Simply add 0.25" to each overall dimension of your digital layout. Example: a 5" x 7" would have a bleed size of 5.25" x 7.25".

Do you offer design services?
Yes. Contact us with a description of your project and we can provide you with a quote for your custom-designed project.

Can I cancel or change my order?
Just Press Print will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued for the Logo, or Graphic design services.

What if I am not satisfied with my order?
Just Press Print is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.

Customer must notify Just Press Print within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received.
All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.